ICO Registration Reference: ZB729937

We are committed to safeguarding your privacy rights and ensuring that your personal data is protected.

This Privacy Policy explains the types of personal data we collect and how we process and protect that data in connection with the services we offer. This includes information collected offline through our customer services, and online through our websites and third party platforms (“Sites”).

This Privacy Policy also applies to our targeted content, including online offers and advertisements for products and services, which you may see on third party websites, platforms and applications (“Third Party Sites”) based on your online activity. These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.

What Personal Data may we collect?

Information about the type of browser you use when visiting our Sites, your IP and device address, hyperlinks that you have clicked, websites you visited before arriving at our Sites and information collected by cookies or similar tracking devices. 

What is the Purpose of the processing?

We (and third party service providers acting on our behalf) use cookies and similar technologies to process data about you when you visit our Sites. We would like to know whether you have visited us before and your preferences to provide you with a tailored experience of our Sites.

How long do we store your Personal Data?

Please check the Cookie Consent Tool to learn about the storage periods for each cookie.

What is our legal basis for the processing?

Your consent when you click “agree and proceed” in our Cookie Consent Tool in our Sites. In some cases, and always when permitted by law, we will infer from your actions that you agree to Cookies. Please note that we need to process certain basic surfing data in order to provide core Sites  functionalities such as secure log-in  or remember how far you are through an order.

You can always revisit your cookie preferences via our Cookie Consent Tool or by changing your browser settings.

ii. Purchase/ Agreeing to a Service

What Personal Data may we collect?

Name, title, postal address, email address, home telephone, mobile number, order history, payment history, payment information (i.e. bank or credit card details), order history, age/date of birth, gender, information on the handling of your request and other Personal Data you voluntarily provide to us.

What is the Purpose of the processing?

We process Personal Data to provide you with our products or services that you request from us, including sending you products you have purchased or samples that you have requested.

How long do we store your Personal Data?

If after three years, you have no transactions, we delete or anonymise your Personal Data, unless we are required by  law to store it for a longer period.

What is our legal basis for the processing?

We need this information to process your order or any other service you request from us (performance of a contract). 
 

iii. Customer Service

What Personal Data may we collect?

Name, title, postal address, email address, home telephone, mobile number, order history, payment history, payment information (i.e. bank or credit card details), order history, age/date of birth, gender, information on the handling of your query, posts and other content you submit to our Sites, and further information submitted by you in relation to a purchase or service request or other query (including sensitive personal information).

What is the Purpose of the processing?

We process your Personal Data whenever you contact us and when we respond to your enquiries and comments.

How long do we store your Personal Data?

General enquiries and comments relating to service issues, store standards, stock availability etc. three years from last communication with you. 

What is our legal basis for the processing?

To process your enquiries, comments or complaints at your request (performance of a contract or quasi-contract).
 

iv. Suggesting products & services which may interest you

What Personal Data may we collect?

Name, title, postal address, email address, mobile number, order history/wishlist (including purchases you make on our Site, mobile app), payment history, age, date of birth, gender, products you view on our Site, brands you prefer, actions you take on our website or when viewing our emails, answers you provide in surveys, your shopping habits and preferences and information about your lifestyle, such as your hobbies and interests.

What is the Purpose of the processing?

To suggest tailored products or services (including those of relevant third parties) that we think may be of interest to you based on your shopping history and behaviour, your preferences, and our market segmentation strategies. We may do this by sending you - via post, email, newsletter, SMS, push notifications or phone - details of products, services, special offers, promotions and other information. We may also contact you to offer the opportunity to take part in customer research surveys, promotions, prize draws or competitions. You may also receive service or store promotions (such as special coupons) from us when you have an account with us.

How long do we store your Personal Data?

If you purchase online through guest check-out, we will retain your data for one year from the date of transaction.
If you have signed up to any of our newsletters, we will retain your Personal Data until you unsubscribe.

What is our legal basis for the processing?

You may authorise us by signing up to our newsletters or creating an online account.

If you purchase online through guest check-out we will contact you with related offers based on legitimate interest and always within the limits of the law, including spamming laws.
You can always opt-out of our marketing via your “Privacy Preferences” in your profile (if you have one), via the unsubscribe button in any of our marketing communications or by contacting our Customer Team via our Contact Us hub.